Internship
$25k - $40k/yr (Estimated)
May sponsor international talent
About the job
Description
Position Summary & Responsibilities:
This internship is anticipated to run for 6 months working an average of 25+ hours per week. It must be based in Salt Lake City with a 50% onsite requirement and is not able to be remote. Relocation assistance is not available or offered for this position. The Business Analyst Intern is a role in the Third-Party Software team within Internal Software Products department. This person helps support the use of third-party (SaaS) applications used throughout our region. The individual will research software support questions and incidents and work closely with other team members and Business individuals to accomplish this work.
The Business Analyst Intern will participate in various team and Business meetings, learn the non-product software support methodology and other IS procedures to accomplish this work. Also, the person will help document various support plans including backup and recovery, cybersecurity and support plans. This position requires a balance of system maintenance activities, technical writing and ability to research items independently.
Compliance & Quality Assurance
Perform all work in compliance with company policies and within the guidelines of the BioMerieux Quality System.
Understand BioMerieux’s technical and scientific mission, ensuring alignment with business and system processes.
Documentation
Gather and document business and technical details, prepare technical documentation for software (e.g., support material, backup and recovery documents, cybersecurity documents, etc.).
Ensure all documentation aligns with change control and configuration management standards.
Process Analysis & Improvement
Analyze current business processes and identify areas for improvement.
Construct recommendations and strategic plans based on business needs and data insights.
Software Support
Partner with business users to gain an understanding of their use of various software applications.
Work with other third-party software Business Analysts and Project Managers on various applications.
Quality Assurance
Identify, document and update system incidents, working with vendors and users to resolve issues.
Stakeholder Communication & Customer Service
Provide excellent ongoing customer service and adhere to internal and external service level agreements (SLAs).
Facilitate cross-functional communication with various business and technical users.
Support user adoption efforts related to software applications and business processes.
Data Analysis & Reporting
Assist in analyzing data trends and provide reports to support decision-making.
Support data validation and integrity efforts within business applications.
Professional Development & Continuous Learning
Continually update technical knowledge and skills to stay aligned with industry trends and emerging applications and technologies.
Stay informed of best practices in business analysis and software development methodologies.
Other Duties as Assigned
Take on additional responsibilities as required to support business and team objectives.
Write and maintain system documentation.
Ensure adherence to the software management process.
Education, Skills, & Experience
Must be pursuing a Bachelor’s or Master’s degree with majors in Information Technology, Information Systems, Engineering, or Computer Science preferred.
Candidate's must be actively enrolled in a degree program throughout the duration of the internship.
2+ years of college courses is desired
Previous internship experience is preferred.
Awareness of Software Support best practices.
Manage relationship between business and technical users.
Ability to manage requests from different stakeholder groups and the ability to determine what work needs to be done.
Ability to convey software support details to users and the provide various written documentation.
Understand user needs and priorities.
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BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
