Interactive Credit Analyst

North American Bancard - Remote

Please note the schedule for this remote position is M-F, 9 am - 6 pm ET

North American Bancard, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none.

The Interactive Credit Analyst position with North American Bancard (NAB) analyzes merchant applicants in the credit card payment processing industry. You'll need experience with merchant underwriting in the payments space or commercial underwriting, plus the soft skills necessary to provide an optimal experience for sales partners and business owners.

What you'll do:

Underwrite and review new submissions, auto approved submissions, and graduated underwriting submissions that sales partners and merchants submit to NAB.
Provide all sales partners with an additional layer of review and discretion to find a solution for accounts that have been pended, declined, or withdrawn.
Provide a communication channel for sales partners and merchants including phone support during all business hours.
Stay logged into the phone queue at all times throughout the shift in order to take inbound and to make outbound calls to sales partners and merchants.
Drive increased submission volume from our sales partners.
Provide solution focused reviews for high risk, restricted, and prohibited merchant submissions.
Analyze a wide variety of applicants and business types in multiple credit card processing environments. 
What we need from you: 

Bachelor’s Degree in Business, Finance, Accounting or equivalent work experience.
Minimum 2 years of commercial underwriting experience in banking or the payments industry.
Must be comfortable and confident in handling a position of authority, as well as executing accurate judgment in regards to interactions with Sales Partners and merchants over the phone and through email.
Ability to adapt priorities for peak periods to ensure consistency of service levels and flexibility to work extended shifts to meet business needs.
Ability to multi-task, prioritize and handle combination of relationships with applicants, internal staff and external customers (agents, vendors and key business partners relationships). 
How to stand out:

2 Years of Payment Processing experience highly preferred
2 Years of Sales Support Experience or Customer Service highly preferred
What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account
Who we are:

North American Bancard (NAB), and our family of companies, help businesses prosper through smarter commerce for all. Propelled by our core values of simplicity, experience focus, and partnership, we continue to innovate the next generation of payment technologies and experiences for our clients and their customers. Our team is trusted by more than 250,000 business owners to process more than $45 billion worth of transactions every single year.

Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North American Bancard and our family of companies, visit our website: https://www.northamericanbancard.com/company/our-companies