Asset Support Analyst Level 1-5

About the job
Description
JOB TITLE:
Asset Support Analyst Levels 1-5
Salary Range
Level 1: $58,963 - $84,233
Level 2: $64,859 - $92,656
Level 3: $71,345 - $101,922
Level 4: $78,480 - $112,114
Level 5: $89,531 - $127,901
Dept/Div
Information Technology
Supervisor
Manager, IT Assets
LOCATION:
2 Broadway
Hours Of Work
9:00 AM - 5:00 PM (7 hours/day) or as required
***This position is represented by the Transportation Communications Union (TCU)***

Required Qualifications
Level 1
Associate degree. An equivalent combination of experience and education may be considered in lieu of a degree.
Must possess basic knowledge and familiarity with IT devices - hardware (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols.
Basic knowledge and familiarity with the ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets utilized throughout the organization.
Basic knowledge and familiarity with the various types of IT assets and how they are managed in an organization
Ability to respond to reported tickets and resolve issues reported using standard MTA tools and techniques.
Experience with and understanding of ServiceNow or similar ITIL-based ITSM (IT Service Management) or IT asset management systems preferred.
Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
Must have basic skills in personal computer and mobile phone usage, including Microsoft Office Suite (Word, Excel, PowerPoint, etc.), email, texting, video communications, etc.
Strong oral and written communication skills.
Strong analytical skills.
Strong people skills.
Must be able to move and lift up to 25 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, switches, and other technology devices, etc.
Must possess a valid driver's license.
Level 2
Same As Level 1 With The Following Additional Qualifications
Associate degree. An equivalent combination of education and experience may be considered in lieu of a degree.
Must possess a minimum of 2 years’ experience with IT or asset management areas including but not limited to: maintaining and supporting desktop and mobile devices, hardware, software and network resources and protocols, installing, maintaining, and supporting user devices (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols. Such previous experience can be technical support (e.g., installation, configuration) or non-technical (ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets), or a Bachelor’s Degree in Computer Science or related fields.
Proven knowledge and familiarity with the ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets utilized throughout the organization.
Proven knowledge and familiarity with the various types of IT assets and how they are managed in an organization
Level 3
Same As Level 2 With The Following Additional Qualifications
Bachelor’s degree. An equivalent combination of education and experience may be considered in lieu of a degree.
Must possess aminimum of 1 year of experience maintaining and supporting desktop and mobile devices, hardware, software and network resources and protocols, installing, maintaining and supporting user devices (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols. Such previous experience can be technical (e.g., installation, configuration) or non-technical (ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets).
Strong knowledge and familiarity with the ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets utilized throughout the organization.
Strong knowledge and familiarity with the various types of IT assets and how they are managed in an organization
Must have adequate skills in personal computer and mobile phone usage including Microsoft Office Suite (Word, Excel, PowerPoint, etc.), email, texting, video communications, etc.
Ability to provide direction to junior staff members.
Ability to design and engineer solutions and standards to be applied within the unit's area of responsibility.
Level 4
Same As Level 3 With The Following Additional Qualifications
Bachelor’s degree. An equivalent combination of education and experience may be considered in lieu of a degree.
Must possess a minimum of 3 years of experience maintaining and supporting desktop and mobile devices, hardware, software and network resources and protocols, installing, maintaining and supporting user devices (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols. Such previous experience can be technical (e.g., installation, configuration) or non-technical (ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets).
Demonstrated advanced knowledge and familiarity with the ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets utilized throughout the organization.
Demonstrated advanced knowledge and familiarity with the various types of IT assets and how they are managed in an organization
Demonstrated ability to handle tickets accordingly.
Must be highly skilled in personal computer and mobile phone usage, including Microsoft Office Suite (Word, Excel, PowerPoint, etc.), email, texting, video communications, etc.
Demonstrated ability to plan activities and provide advanced technical direction to less senior staff members.
Plan, design, and engineer solutions and projects to be implemented within the unit's area of responsibility.
Contribute to the planning and coordination of tasks associated with technology-related projects.
Proven experience working with senior-level staff contributing.
Level 5
Same As Level 4 With The Following Additional Qualifications
Bachelor’s degree. An equivalent combination of education and experience may be considered in lieu of a degree.
Must possess a minimum of 5 years of experience maintaining and supporting desktop and mobile devices, hardware, software and network resources and protocols, installing, maintaining, and supporting user devices (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols. Such previous experience can be technical (e.g., installation, configuration) or non-technical (ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets).
Lead the planning and coordination of tasks and activities in support of IT-related projects and initiatives.
Manage and participate in all tasks while ensuring that milestones are met according to plan.
Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.
Ability to provide direction to less senior staff members.