Graduate Intern - Emory Health Plan (ETS)| Temporary

About the job
Discover Your Career at Emory University 

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

Support enterprise transformation initiatives that improve member and provider experience, advance digital capabilities, and optimize health plan operations. This role offers hands-on exposure to strategy execution, program management, and innovation within a high-growth health plan environment.

Key Responsibilities
Strategic Initiatives & Program Support
Support execution of enterprise initiatives (e.g., benefit design, vendor platform implementations, digital modernization)
Process mapping
Track milestones, risks, and dependencies across workstreams
Assist in preparing leadership-ready updates (status, risks, key decisions)
Conduct research, analysis, and basic business case support
Member & Provider Experience
Assist with journey mapping and identification of experience gaps
Analyze data and feedback to identify friction points
Support design of improved enrollment, access, and service experiences
Product Management, Benefits & Market Research
Conduct benchmarking of competitive benefit offerings and trends
Support analysis of benefit enhancements and pilot programs
Assist in evaluating member impact (cost, utilization, engagement)
Digital & Technology Initiatives
Support digital projects (member portal, vendor platforms, AI pilots)
Assist with requirements gathering, documentation, and testing
Conduct research on emerging technologies and vendor solutions
Data & Analytics
Compile and analyze data to support decision-making
Track key performance metrics (cost, utilization, experience)
Develop simple dashboards or visuals for leadership review
Change Management & Communications
Assist in developing communications, presentations, and training materials
Support stakeholder coordination across IT, operations, and clinical teams
Help track adoption and feedback on new initiatives 
Qualifications
Currently enrolled in a graduate program (MSHS, MSIE, MBA, MHA, MPH or related)
Strong analytical, problem-solving, and organizational skills
Proficiency in Excel and PowerPoint; familiarity with data tools a plus
Interest in healthcare, health plans, or innovation/transformation
Strong communication skills with ability to synthesize information clearly 
What You’ll Gain
Hands-on experience with enterprise transformation initiatives
Exposure to executive-level strategy and decision-making
Experience across health plan operations, digital, and innovation
Opportunity to contribute to high-impact initiatives (e.g., TPA transitions, AI adoption) 
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.