Full-Time
Not provided
May sponsor international talent
About the job
Job Description
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
We are looking for a Sr Associate – Digital Product Management. This role sits within the Amex Offers Digital Media Product team in Membership Portfolio Services.
The Sr. Associate will be responsible for delivering new features and ongoing enhancements to DiMO, an internal platform used by Sales and Marketing Operations Colleagues to onboard Amex Offers. This includes translating business needs into product requirements, supporting delivery across Agile teams, and ensuring a strong feedback loop through execution of the team’s quarterly CSAT program. This role will also play a key part in identifying and leveraging AI-enabled solutions to improve operational efficiency, streamline user workflows, and enhance the overall offer onboarding experience.
The successful candidate will have experience managing digital initiatives and will collaborate with a team of product owners, engineers, designers, and business partners to drive our key goals.
The Amex Offers Digital Media Product team provides the technical capabilities to enable sourcing, setup, targeting, fulfilment, and measurement of Amex Offers campaigns. Our platforms are part of the Digital Offers Ecosystem; a collection of teams and capabilities that are responsible for the end-to-end implementation of Amex Offers.
Responsibilities
Own delivery across defined product areas and user journeys within DiMO, with a focus on Marketing Operations workflows and central capabilities
Partner with the Sr. Product Manager to deliver new features and capabilities, and prioritize the product backlog, ensuring alignment to business goals and user needs
Translate business requirements into clear user stories and acceptance criteria, and support backlog refinement and sprint planning
Collaborate with Engineering, Design, and business stakeholders to deliver features from concept through release
Participate in Agile ceremonies and support day-to-day execution, including tracking progress, managing dependencies, and resolving blockers
Support triage and resolution of production issues, identifying themes and prioritizing enhancements to improve user experience and platform stability
Communicate status, risks, and timelines to stakeholders
Support global rollout of platform capabilities, ensuring consistency across markets and user groups
Own execution of the quarterly CSAT program
Qualifications
Minimum of 2 years of experience in digital product development
Experience working in Agile teams, including backlog management and user story development
Ability to translate business needs into clear, actionable product requirements
Strong collaboration skills and ability to operate effectively in a matrixed organization
Can-do attitude with a passion for digital products and technology
Curious about the why and how
Sense of urgency and enthusiasm in developing best-in-class products
Highly organized, with the ability to manage multiple priorities and adapt to changing business needs
Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions
Curious about leveraging AI to drive greater output and efficiency
Experience with MarTech platforms and/or Adobe tools is a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
